Returns & Exchanges
At Jamo, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories and documentation included.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Device
Perform a factory reset to remove all personal data and securely pack the item in its original box along with the provided return authorization slip.
Ship the Package
Affix the prepaid shipping label sent to your email and drop off the package at any authorized carrier location within 7 days of your request.
Inspection and Refund
Once our technicians verify the device condition, we will process your refund or dispatch your exchange unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing